Refund policy

PRIVACY POLICY

Last Updated: June 16, 2026

This Privacy Policy describes how HydroXPro ("we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our Site, we may collect certain information automatically, including:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Pages viewed

  • Referring websites

  • Interaction data with our Site

We collect this information through cookies, log files, web beacons, pixels, and similar technologies.

When you place an order, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

  • Order details

Payment information is processed securely by our payment providers. We do not store full payment card details on our servers.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate regarding purchases and inquiries

  • Prevent fraud and unauthorized transactions

  • Improve our products, services, and website performance

  • Analyze website traffic and customer behavior

  • Comply with legal obligations

  • Send marketing communications where permitted by law

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Remember customer preferences

  • Maintain shopping cart functionality

  • Improve website performance

  • Analyze website traffic

  • Measure advertising effectiveness

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

4. Advertising and Analytics

We may use third-party services including:

  • Shopify

  • Google Analytics

  • Meta (Facebook and Instagram Advertising)

These services may collect information about your interactions with our Site in order to provide analytics and personalized advertising.

You can learn more about how these providers handle your information by visiting their respective privacy policies.

You may opt out of personalized advertising through:

Facebook:
https://www.facebook.com/settings/?tab=ads

Google:
https://adssettings.google.com

5. Sharing Personal Information

We may share your information with trusted third parties including:

  • Shopify

  • Payment processors

  • Shipping and logistics providers

  • Marketing and analytics providers

  • Government authorities when legally required

We only share information necessary to provide our services or comply with legal obligations.

6. International Transfers

Because we sell internationally, your information may be processed and stored in countries outside your country of residence.

By using our Site, you acknowledge and agree to such transfers where permitted by applicable law.

7. Data Retention

We retain your information for as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

When no longer required, personal information will be securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your information

  • Correction of inaccurate information

  • Deletion of personal information

  • Restriction of processing

  • Data portability

  • Withdrawal of consent

To exercise any of these rights, please contact us at:

gunwatershopify@gmail.com

9. Children's Privacy

Our Site is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18 years of age.

10. Security

We implement reasonable security measures designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

12. Contact Information

HydroXPro

Email: gunwatershopify@gmail.com

Mailing Address:

Camino Hondo Marchena Lorca BZN 15
30815 Lorca, Murcia
Spain